Abandoned Calls List

This endpoint is specifically designed for acquiring a list of abandoned calls. This endpoint is vital for users aiming to analyze call abandonment patterns and frequencies within their telephony environment. Query Parameters limit (int32): Limit the number of records per page. page (int32): Choose which page of results to display. Body Parameters tenant_id (int32): The unique identifier for the tenant. queues (array of int32s): Array of queue IDs to focus the search on specific call queues. startDate (date): Specifies the start date for the query. endDate (date): Specifies the end date for the query. This endpoint is particularly useful for evaluating customer service metrics and identifying potential areas for improvement in call handling. It allows for detailed insights into call abandonment trends over specified timeframes and across different queues.