Summary - Answered Calls

This endpoint is specifically designed to provide insights into summery answered calls. This endpoint plays a key role for supervisors and analysts in evaluating agent performance and identifying areas for improvement in call management. Body Parameters tenant_id (int32): The unique identifier of the tenant. queues (array of int32s): Array of queue IDs to narrow down the focus to specific call queues. agents (array of strings): A list of agent identifiers for analyzing their specific call loss data. startDate (date): The start date for the data query period. endDate (date): The end date for the data query period. This endpoint is crucial for tracking and analyzing lost calls on an agent-by-agent basis, helping in pinpointing issues related to call handling and agent performance. It assists in developing strategies to reduce call losses and improve customer satisfaction.