Abandoned Calls Summary

This endpoint is designed to provide a summary of abandoned calls. This endpoint is crucial for users seeking a consolidated view of call abandonment data over specific timeframes and queues. Body Parameters tenant_id (int32): A unique identifier for the tenant. queues (array of int32s): Array of queue IDs to filter the abandoned call data. startDate (date): The start date for the data query period. endDate (date): The end date for the data query period. This endpoint is essential for analyzing call center performance, particularly in understanding the frequency and patterns of call abandonment. It enables users to gain insights into customer engagement and service efficiency, helping in strategic decision-making and operational improvements.