By Agent

This endpoint is tailored to provide call statistics segmented by individual agents. This endpoint is instrumental for managers and supervisors who need to monitor and analyze the performance of their agents in handling calls. Body Parameters tenant_id (int32): The unique identifier for the tenant. queues (array of int32s): A list of queue IDs to filter the call data for specific queues. agents (array of strings): An array specifying the identifiers of the agents whose call data is to be analyzed. startDate (date): The starting date for the data query. endDate (date): The ending date for the data query. This endpoint is vital for understanding individual agent performance, including call handling efficiency, response times, and overall customer service effectiveness. It offers detailed insights, enabling targeted training and operational adjustments to enhance call center operations.